We are operating a proficient distribution system to assure the product you ordered will be delivered to you as quickly and efficiently as possible:

1. all shipments made on the website are always free, year-round.
2. all shipments go through a strict quality assurance check.
3. all shipments made on the website are insured in cases of loss or damage.
4. all shipments made on the website are carefully packaged and delivered to meet your product requirements.

Received a gift that is just not 'you'? having second thoughts about your purchase? The product hasn’t met your needs? No problem!

1. you may return/exchange the product within 14 business days of delivery.
2. you may only return/exchange an unused item.
3. you may only return/exchange an item in its original packaging with the original receipt enclosed.

1. email your full details to our customer service center at info@99pandas.com
2. please specify your full name, email address, order number, a photo of the product and the reason you wish to return\exchange.
3. you will receive a confirmation email from us within 48 hours, with further instructions, in order to complete your return/exchange process.

REMINDER: you may return the product (sealed, in its original packaging) within 14 business days from delivery.

1. your credit card will be refunded based on the terms of your credit company. A refund will only be made to the card used in the purchase. Please note, the refund for the purchase will be made per the original transaction (for instance, a payment plan) There is no need to contact your credit company to cancel the transaction, we are here to take care of it for you!
2. please note, you are only eligible for a refund equal to the value of the product itself, all taxes paid during the transaction are not refundable.
3. important information: Cancelations made to the order once the package has arrived in Israel and was handled & processed by Israeli customs, even if not yet delivered, will be charged full taxes fee by the costumer.

Making a purchase on our website guarantees you a secure and safe online shopping experience, allowing you to shop worry-free! please feel free to contact our customer service center at any step of the way, enjoy your shopping!